Edit a Service Indicator

Service Indicators provide or limit an individual’s access to college or school services.

Positive service indicators indicate special services to be provided. Negative service indicators are equivalent to holds.

Modify Service Indicators to update fields as needed. Service Indicators may be changed to take effect and expire on different dates.

When assigned to a student, the negative or positive service indicator icon displays on every page in CUNYfirst that displays student data.

Only the office or department that placed the service indicator may edit that service indicator. 

Note: Parts of images may be obscured for security reasons.


Step                                                                          Actionpage1image1296662336 

1. Enter https://home.cunyfirst.cuny.edu in your browser’s address bar:

  • Enter your Username and Password and click the Log In button.

  • From the Enterprise Menu, select the HR/Campus Solutions link.

2. Navigate to: Campus Community > Service Indicators (Student) > Manage Service Indicators 


3.

On the Manage Service Indicators page, enter search criteria into any of the following fields: ID (CUNY ID), Last Name, and First Name. 


4. Click the Search button. 


5. 

In the Search Results list, click any link on the correct student’s row.


6. 


On the Manage Service Indicators page, select the Details link of the service indicator to be modified.


7. 

On the Edit Service Indicator page to modify the Institution field, click the Institution Look Up icon; and then select the correct Academic Institution, Description, or

Short Description link.

Note: Fields on the Edit Service Indicator page may be changed as needed by completing relevant steps from 7 to 21.


8.  To modify the Service Indicator Code field, click the Service Indicator Code

Look Up icon; and then select the correct Service Indicator Cd or Description link.

Note: After the Service Indicator CD is selected, the Services Impacted section lists the affected services. 


9.

page4image1327231088

To modify the Service Ind Reason Code field, click the Service Ind Reason Code Look Up icon; and then select the correct Service Indicator Reason Code or Description link.

10.

In the Effective Period section, enter the changed start term code or click the Start Term page4image1327184560Look Up icon; and then select any link on the row for the changed Term.

11.

As needed, enter the changed end term code or click the End Term page4image1325613424Look Up icon; and then select any link on the row for the changed Term.

12.

To change the Start Date, click the page4image1326179776Choose a date icon. On the calendar, click:

  1. the left page4image1298017792dropdown menu, and then click the correct month;

  2. the right page4image1297397968dropdown menu, and then click the correct year; and

  3. the correct day of the month.

Note: The current date is the default.

13.

As needed, to fill the End Date, click the page4image1325657760Choose a date icon. On the calendar, click:

  1. the left page4image1297132368dropdown menu, and then click the correct month;

  2. the right page4image1297873232dropdown menu, and then click the correct year; and lastly

  3. the correct day of the month.

Note: If no End Date value is entered, date-based impacts will be in effect until the service indicator is released.

14.

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In the Contact Information section to edit the Contact ID, click the Contact ID Look Up icon to change the.

Note: The Contact ID is recommended, although not required.

15.

On the Look Up Contact ID page, enter search criteria into any of the following fields: ID (CUNY ID), Last Name, and First Name.

16.

Click the Look Up button.

17.

In the Search Results list, click any link on the correct row.

18.

As needed, in the Comments section, enter or change text to track and resolve the service indicator.

19.

Click the OK button.

20. 

The Manage Service Indicators page displays the modified service indicator. Note: In this example, the Start Term and Start Date have been edited.


 End of Procedure.