Medgar Evers College of CUNY

Fresh Service Agent Guide 29

• Posting Announcements
• View Assigned Tickets
• Keyboard shortcuts for service desk
• Creating tickets
• Filtering Tickets on the tickets tab

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Taking Screen Shots in Windows 10 5

• Taking a Whole Screenshot
• How to Take a Screenshot of Just The Active Window
• How to Make a Screenshot File without any additional Programs
• How to Take a Screenshot of a Specific Part of Your Screen
• How to use the Out of Office Assistant in Outlook

Nureva Span 75

• Creating a Note: From your browser
• Creating a Note on the Wall
• Editing a Note
• Creating a text box on the Web
• Creating a text box on the Wall

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Windows 10 34

• Explore the Tablet Screen
• Opening an App
• Pin/Unpin to Start Menu
• Explore the PC Screen
• Downloading Files From the internet

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CUNYfirst 64

• BURSAR: View Customer Account
• BURSAR: Create Bill Requests - Individual Student
• BURSAR: Print Invoice - Individual Student
• BURSAR: Student Bank Account and Direct Deposit
• FINANCIAL AID: Student Bank Account and Direct Deposit

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Skype 0

Microsoft Surface Pro 4 18

• Built in features of Surface Pro 4
• Overview of Surface Pro 4 features
• Features at the back of the Surface
• Port and connectors
• Software and the Windows App Store

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EMS Reservations 9

• Navigating to the EMS Website and Creating an account through EMS
• How to reserve a room through EMS
• Requesting a Room
• Entering service details for your reservation
• Reservation Details

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Proof Hub 0

How to log in to the WIFI 0

Event Management System (EMS) 2

• Reservation Structure in EMS
• Event Time Line

Blackboard 65

• Faculty Log-in Instructions
• Getting Oriented with Blackboard Learn
• Global Navigation and My Blackboard
• Changing Your Email Address in Blackboard
• Customizing the My Courses Box

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Skype For Business 0

Microsoft Outlook how to archive emails 2

• Archive items manually
• Archive older items automatically

Remark: Survey & Data Corralation Processing 4

• Form Complete
• Header Image
• Insert a Page
• Insert a Section into a Page

How to access the CUNY Faculty and staff email 1

• Access MEC faculty email account

How to access Faculty and Staff email on android device 1

• Adding your "MEC" email account to your android device

How to access Faculty and Staff email on an iPhone 1

• Access MEC email on your iphone

Reporting an Incident (Creating a ticket) 1

• Reporting an Incident

Converting Microsoft Word documents to a PDF 1

• Converting a Word Document to a PDF

How to Create a Fillable PDF form for Windows 5

• What program to use to create a Fillable PDF
• How to Open Adobe Acrobat Pro DC
• How to Open the document to create a PDF fillable form
• Tools for creating the fillable form
• Saving the PDF Fillable Form

How to create an Out of Office message 0

MICROSOFT OUTLOOK and CALENDAR 25

• Opening OUTLOOK
• CREATING AN EMAIL
• LOOKING UP EMAIL ADDRESS FROM ADDRESS BOOK
• ATTACHING/REMOVING FILES TO AN EMAIL
• TRACKING AN EMAIL

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Office 365 Microsoft Word for Faculty/Staff 54

• Link To Microsoft Office 365 Training
• Create a document in Word
• Replace text in Word
• Add and edit text in Word
• Show word count in Word

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Office 365 Microsoft Excel for Faculty/Staff 65

• Link To Microsoft Office 365 Training
• Create a new workbook
• Insert or delete a worksheet
• Move or copy worksheets or worksheet data
• Print a worksheet or workbook

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Office 365 Microsoft PowerPoint for Faculty/Staff 49

• Link To Microsoft Office 365 Training
• Create a presentation
• Choose the right view for the task
• Add and format text
• What is a slide master?

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Office 365 Microsoft OneNote for Faculty/Staff 16

• Link To Microsoft Office 365 Training
• Take Notes
• Insert pictures, files, and videos
• Create more room in your notebook
• Format notes

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Office 365 Microsoft SharePoint for Faculty/Staff 12

• Link To Microsoft Office 365 Training
• Find and follow sites and news
• Stay connected on mobile
• Create a team or communication site
• Use, filter, and update a list

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Office 365 Microsoft Teams for Faculty/Staff 32

• Link To Microsoft Office 365 Training
• Get your team up and running
• Go-to guide for team owners
• Organize your teams list
• Overview of teams and channels

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Office 365 Microsoft Visio for Faculty/Staff 35

• Using Visio shapes
• Change the drawing scale
• Choose the right view for the task
• Change grid spacing size
• Create a diagram from a template

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Office 365 Microsoft Forms for Faculty/Staff 27

• Create a form with Microsoft Forms
• Create a quiz with Microsoft Forms
• Share a form to collaborate
• Share a form or quiz as a template
• Send a form and collect responses

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Office 365 Microsoft Yammer for Faculty/Staff 17

• How to login in to Yammer
• What is Yammer?
• Personalize a Yammer network
• Identify the right use cases
• Create a group for a use case

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Office 365 Microsoft Planner for Faculty/Staff 5

• Plan an event
• Support customers
• Publish content
• Track a process
• Create a new plan in the same group

Office 365 Microsoft Flow for Faculty/Staff 49

• Create the flow
• Specify an event to start the flow
• Specify an action
• Manage a flow
• Add another action

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Office 365 Microsoft Stream for Faculty/Staff 45

• Upload a video
• Create a live event in Microsoft Stream
• Permissions and privacy in Microsoft Stream
• Add subtitles or captions to your Microsoft Stream video
• Examples of how to organize groups and channels in Microsoft Stream

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Office 365 Microsoft Class Notebook for Faculty/Staff 28

• Add students to a Class Notebook in OneNote
• Create a Class Notebook in OneNote
• Add or remove co-teachers in Class Notebook for OneNote
• Find my Class Notebooks
• Connect Class Notebook to your LMS or SIS

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Office 365 Microsoft Project for Faculty/Staff 12

• Create a project in Project
• Add new tasks
• Create recurring tasks
• Add a milestone
• Link tasks in a project

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Office 365 Microsoft To Do for Faculty/Staff 8

• Create, delete and restore lists
• Sort and search in lists
• Customize your lists
• Share a list
• Create, delete and restore to-dos

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Office 365 Microsoft Shift for Faculty/Staff 7

• Link To Microsoft Office 365 Training
• Get started in Shifts
• Fill out a schedule in Shifts
• Manage your shifts in Shifts
• Set up Time Clock for Shifts

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Office 365 Sway for Faculty/Staff 2

• Signing into Sway
• Creating a Sway

CUNY Dropbox 9

• How to log into CUNY Dropbox
• How to Save Files to Dropbox
• How to Use Shared Links
• How to Share Folders and set folder settings
• How to Set permissions on files and folders

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O365: One Drive 6

• How to Log into One Drive
• Getting Started with OneDrive
• One Drive Basis
• Setting Up One Drive on an Android or Tablet
• Set Up Your iPhone or iPad

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Adding an Email account to Outlook 2

• Steps for Adding an account to your Outlook
• Video on Adding an account in Outlook

Mapping a Network/Shared Drive 2

• Mapping Network\Shared Drive
• Mapping Network/Share Drive Video